At DesignPik, we sell digital products such as Divi themes and Framer templates. Because these are instant downloads, all sales are final and non-refundable.

• Lifetime Access Purchases
  – Products or bundles sold with lifetime access are non-refundable under any circumstances.
• Change of Mind
  – If you decide you no longer want the product after purchase.

• Accidental Purchase
  – If you bought the wrong item or made a duplicate order.

• Lack of Knowledge
  – If you’re unfamiliar with Divi, Framer, or WordPress and cannot use the product properly.

• Compatibility Issues
  – If the product does not work with your hosting/server setup or with third-party plugins/themes, and no prior support request was made.

• Feature Expectations
  – If you’re requesting features that were not clearly mentioned on the product page.

• Download Issues
  – If you failed to download the product but didn’t contact support for assistance.

• No Response or Communication
  – If you don’t provide the required information or fail to respond during the support process.

• If the product has a critical issue that makes it completely unusable, and our support team is unable to fix it after thorough troubleshooting.

We try to process the refund at our earliest convenience, and once we process it, the amount should reappear in your bank account within 10 to 15 business days from the issue date. PayPal charges should be applicable for the refund.

N.B.: We don’t provide support for our products if used for copyright infringement or to promote violence or racism, and if the site deals with adult (Sex)/explicit content, gambling, vulgarity, or illegal items. All purchases are revoked immediately and are non-refundable.